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Twin Brothers Flooring

Updated 2026-07-25 · 962 reviewed · 100 listed · Scored from 183 Google reviews · How we rank ›

4.7(183) 86 composite score See reviews on Google ✓ Google-verified
Tile & Stone Flooring
Twin Brothers Flooring
Service
Tile & Stone Flooring
Reviews
183

What recent reviews say

Twin Brothers Flooring earns consistent praise for installations that exceed expectations and project managers, especially Martin, who follow through on commitments even when complications arise. Staff like Brian, Felipe, Monique, and the sales team (Tony, David, Samantha) are named repeatedly for professionalism, product knowledge, and clear communication. One significant complaint centers on refusal to honor a warranty claim after flood damage, citing the customer's own business reviews as a reason for skepticism.

The business handles complex projects methodically, from design consultations at home to material sourcing, and leaves job sites clean. Pricing is described as fair and negotiable. Crews work efficiently yet deliberately, moving furniture carefully and managing transitions between different floor levels. Most complaints involve isolated interpersonal friction with individual team members; the business's strength lies in process reliability and management accountability.

Praised for
  • professional installation crew
  • responsive project management
  • problem-solving and follow-through
  • attention to cleanliness and detail
  • personable sales and design guidance
Watch-outs
  • poor handling of warranty claims
  • inconsistent interpersonal skills with some staff
skilled-craftsmanshipprofessional-crewattention-to-detailon-time-completionclean-worksiteresponsivematerial-knowledgeaccurate-quotefair-pricing
Best for: homeowners planning major floor renovations with tight timelines or complex floor layouts.
Think twice if: warranty disputes or damage claims may be handled defensively; personality fit with crew matters.

Strengths

  • Responsive project management team with Martin Torres as standout
  • In-home material and color consultation before purchase
  • Handles full project scope from demolition through cleanup
  • Fair pricing with room to negotiate

Worth knowing

  • Project manager Martin Torres regularly cited for follow-through and going above expectations
  • Sales team (Tony, David, Samantha) named for knowledge and honest guidance
  • Installation crews (Brian, Felipe, Monique, John, Kelias) praised for speed and care
  • Brings material samples to homes for color selection
  • Equipment comparable to large-format retailers
  • Completed flood restoration project involving three stages: design, prep, and installation across house with multiple additions

What reviews say by service

Tile & Stone Flooring
Tile installations completed ahead of schedule with meticulous attention to color, transitions, and fireplace work.
carpet-installation
Carpet work praised for quality and professionalism; mentioned alongside floor renovations as part of larger projects.

How it compares

  • Rated 4.7 against a 4.75 average across the 97 tile & stone flooring businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 80
Review volume 98
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
165
4
4
3
0
2
2
1
12

Common questions

Will Twin Brothers bring material samples to my home?
Yes. The sales team brings tile, stone, and floor samples to your house to help you finalize color and style choices.
Can they handle complex projects like transitioning floors between older house additions?
Yes. They have successfully managed multi-stage projects involving uneven transitions, leveling, and sealing gaps to prevent water intrusion.
Who manages my project after I hire them?
A dedicated project manager oversees the job from start to finish. Martin Torres is repeatedly named in reviews for this role.
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Last updated 2026-07-25