Most customers praise Naffco's professional installers, helpful sales staff like Matt and Jay, and willingness to warranty work years after installation. A handful report significant service failures after purchase: wrong padding materials installed, unresolved water damage issues, and poor follow-up from the service department, suggesting execution is strong but accountability falters when problems arise.
Reviewers consistently report responsive communication, punctual arrivals, and skilled tile and flooring work with clean jobsites. Julio, Rei, Alejandro, and owner Ray are named for professionalism; one isolated complaint concerns unsafe driving by a delivery vehicle.
Twin Brothers Flooring earns consistent praise for installations that exceed expectations and project managers, especially Martin, who follow through on commitments even when complications arise. Staff like Brian, Felipe, Monique, and the sales team (Tony, David, Samantha) are named repeatedly for professionalism, product knowledge, and clear communication. One significant complaint centers on refusal to honor a warranty claim after flood damage, citing the customer's own business reviews as a reason for skepticism. The business handles complex projects methodically, from design consultations at home to material sourcing, and leaves job sites clean. Pricing is described as fair and negotiable. Crews work efficiently yet deliberately, moving furniture carefully and managing transitions between different floor levels. Most complaints involve isolated interpersonal friction with individual team members; the business's strength lies in process reliability and management accountability.
Over 15 years of repeat clients and recent customers consistently cite Radek's professionalism, speed, and craftsmanship on tile and vinyl work. Homeowners praise his responsiveness after Hurricane Helene, clean worksites, material knowledge, and ability to complete jobs on time and within quoted price. He handles everything from full kitchen tile to bathroom remodels and whole-house reflooring. His background as a small crew (often solo) means direct oversight of every project. Radek works across Carrollwood and Tampa, with no complaints across all 31 reviews.
Last updated 2026-07-25