Twin Brothers Flooring
Twin Brothers Flooring earns consistent praise for installations that exceed expectations and project managers, especially Martin, who follow through on commitments even when complications arise. Staff like Brian, Felipe, Monique, and the sales team (Tony, David, Samantha) are named repeatedly for professionalism, product knowledge, and clear communication. One significant complaint centers on refusal to honor a warranty claim after flood damage, citing the customer's own business reviews as a reason for skepticism. The business handles complex projects methodically, from design consultations at home to material sourcing, and leaves job sites clean. Pricing is described as fair and negotiable. Crews work efficiently yet deliberately, moving furniture carefully and managing transitions between different floor levels. Most complaints involve isolated interpersonal friction with individual team members; the business's strength lies in process reliability and management accountability.
