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Step Up Home Improvements

Updated 2026-07-25 · 962 reviewed · 100 listed · Scored from 314 Google reviews · How we rank ›

4.9(314) 93 composite score See reviews on Google ✓ Google-verified
Tile & Stone Flooring
Step Up Home Improvements
Service
Tile & Stone Flooring
Reviews
314

What recent reviews say

Step Up's leadership and installers have built a reputation for treating projects seriously. Mehdi and his crew answer calls quickly, show up on schedule, and fix problems the same day if needed-one customer had dents in a sink swapped out immediately and drywall touched up without hesitation.

The team works across Tampa Bay on kitchens, bathrooms, and flooring jobs. Staff like Derrick and Nathaniel spend time educating buyers in their showroom and getting LVP and tile selections right. Costs trend competitive, and the company handles permits and inspections in-house, which removes a major headache from remodels.

Praised for
  • responsive and communicative
  • fair pricing and value
  • professional team and management
  • skilled installation work
  • friendly and knowledgeable staff
skilled-craftsmanshipresponsivefair-pricingon-time-completionclean-worksitematerial-knowledgeprofessional-crewattention-to-detailpunctual
Best for: Homeowners needing remodeling with responsive communication and transparent pricing.

Strengths

  • Licensed, SBE-certified contractor
  • Same-day fixes and follow-up
  • Showroom with ample stock
  • Competitive pricing with transparent contracts

Worth knowing

  • Mehdi (owner/project lead) personally takes calls and manages communication
  • Nathaniel (installer) completes small jobs in one day and returns same-day for adjustments
  • Derrick (showroom staff) provides material guidance and inventory access
  • Team handles permits and scheduling inspections in-house
  • Deposit structure front-loads majority of cost to reduce final payment shock

What reviews say by service

Tile & Stone Flooring
Marble mosaic and tile installations praised for quality and competitive cost versus box stores
vinyl-laminate-flooring
LVP selection, installation, and post-install adjustments handled quickly and professionally; customers report satisfaction with turnaround and final results

How it compares

  • Rated 4.9 against a 4.75 average across the 97 tile & stone flooring businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 93
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
306
4
1
3
0
2
1
1
6

Common questions

Can Step Up handle small flooring jobs quickly?
Yes. A customer had luxury vinyl flooring installed in a small house in one day, with same-day follow-up for minor adjustments.
Does Step Up work from a showroom, or do they just install?
They operate a showroom at 4401 E. Hillsborough Ave., Tampa, with LVP and tile in stock. Customers can visit to compare styles and consult staff before ordering.
What areas around Tampa does Step Up serve?
According to their website, they serve Tampa Bay, St. Petersburg, Clearwater, Sarasota, Miami, Fort Lauderdale, Odessa, and Boca Raton.

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Five-star reviews highlight efficient crew work, fair pricing, and solid flooring quality. One older one-star review flags a remote job scam allegation, but most recent feedback reflects long-term client satisfaction and reliable tile installation.

Tile & Stone Flooring
Refloor
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Refloor

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Sales reps arrive quickly with samples and explain options patiently; installers (William, Eddie, Nicky, JR, Kenny named across reviews) show up on schedule, move furniture carefully, and answer questions throughout. Customer service staff (Janie, Maureen) check in multiple times daily. One reviewer noted a form was signed before work fully completed; otherwise feedback centers on professionalism and accommodation. The business claims service areas in central US and Midwest; Tampa location is established. Website lists hardwood, vinyl, and laminate installation plus in-home estimates. Reviewers specifically praise the install quality, durability messaging, and how staff handled mobility needs and old mobile home complications. Timeline from estimate to installation typically runs one week or faster.

Tile & Stone Flooring

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Last updated 2026-07-25