Many customers report smooth, polished installations by competent crews and praise staff like Jonny Sibrian, Robin M., Carlos, and Pedro by name. Pricing consistently beats large competitors, and the sales process feels attentive.
However, several customers hit problems after paying. Communication lapses, warranty disputes, and crew professionalism issues emerge in roughly one in six reviews. One multi-year saga involved nails in stairs, denied coverage, and a two-year resolution. Another cited furniture not moved during carpet stretching; a third described high manager turnover and repeated installation failures. The pattern suggests inconsistent follow-up and a divide between the sales experience and site accountability.
Nine of ten recent reviews praise durable finishes that hold up over years, owner Nick's personal attention, and crews that finish on schedule. One 1-star review from eight years ago cites repeated missed repair appointments and poor communication when the customer called for a follow-up.
Patricia and Scott lead a flooring team known for patience, clear communication, and meticulous prep work. They bring samples to homes, guide customers without pressure, and complete jobs efficiently with visible care for final results. Carpet, hardwood, vinyl plank, and tile installations all receive praise for quality. A mobile showroom and flexible scheduling make the process convenient. Two complaints surface: a no-show for a quote with no follow-up, and delayed responses after an install-exceptions in an otherwise consistent track record.
All 14 reviews are five-star. Customers praise the speed of jobs (some finished in one day), the skill of installers James, Belmar, and Jimmy, and the crew's respect for homes and cleanup. No complaints appear in the available reviews.
Last updated 2026-07-25